Mortgage Builder Promotes Kelli Himebaugh to Newly Created Client-focused Position

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As loan origination software company breaks sales records, it invests further in customer service    

Southfield, MI, August 30, 2010 – Mortgage Builder, a leader in loan origination software (LOS) technology for the mortgage industry, has created the new client-focused position of Vice President, Client Development to further invest in customer service as the company continues its record-breaking growth streak.  The position was designed for Kelli Himebaugh, previously Mortgage Builder’s sales manager for the western United States, and is a departure from the traditional sales role in many technology companies.  As vice president for client development, Ms. Himebaugh will work with new clients all the way from product demonstration through the training and implementation phases of the sales cycle.

Bill Mitchell, Mortgage Builder’s vice president for sales, explains the new approach to client development.  “The last thirty -six months have seen Mortgage Builder break every sales record in the company’s history.  As we grow, we want to make sure to keep investing in customer service, which has long been part of the Mortgage Builder DNA,” Mitchell says.  “In her new role, which includes working as a liaison to sales and operations, and specifically as one of the product experts at Mortgage Builder, Kelli will be involved starting with the hands-on product demonstration, providing continuity and expertise to make it as smooth as possible for clients as they move forward with Mortgage Builder,” he states.  “Kelli will be the glue for Sales and Operations that keeps all the parts in place and functioning, and we’ll bypass the typical hand-off that clients would prefer to avoid by focusing instead on a proactive hand-holding approach.”

Mitchell also notes that having an experienced, industry-savvy sales person working directly on implementations, while unusual in this industry, is really very logical.  “There’s a misconception that technology implementations are more about bits, bytes and technical issues than they are about people,” he observes.  “Experience has shown us this really isn’t true.  Our customer service is renowned among mortgage lenders because we have never lost sight of the fact that it is a people business,” he says.  “Kelli will help us do an even better job because of her people skills as well as her extensive business knowledge.”  Mitchell adds that the company will be looking to fill Ms. Himebaugh’s former position as sales manager in the western United States.

Mitchell notes that Mortgage Builder is proud of the “slow and steady wins the race” philosophy that permeates the organization.  It is one reason, he says, that Mortgage Builder enjoys its reputation for superior customer service and reliability.  “Even though this new position is a bit different from the traditional structure, we are still totally committed to the Mortgage Builder tradition of producing a rock-solid LOS platform with everything needed to originate mortgages profitably,” Mitchell says.  “Instead of rushing into things, every innovation is carefully crafted and thoroughly tested,” he notes.  “That’s a Mortgage Builder tradition we’ve become known for, and it’s not changing.” 

“I am truly excited to take on these new responsibilities,” says Kelli Himebaugh.  “In addition to the new client experience, I will also be working with existing clients as we roll out new modules and enhancements,” she adds.  “Working with people to familiarize them with products, capabilities and new potential to help them grow their businesses is very gratifying.  We’re introducing several exciting innovations over the coming months to help clients meet the needs of the new regulatory and competitive environment,” she notes. “After seeing successful results over the last few months in testing this new program, I’m moving full steam ahead.”

 

About Mortgage Builder

Southfield, Michigan-based Mortgage Builder Software, Inc. has been providing industry-leading loan origination software (LOS) to mortgage banks, community banks, credit unions and other financial institutions for more than twelve years.  Mortgage Builder was the first LOS to provide its full capabilities in Application Service Provider (ASP) form, as Software as a Service (SaaS), and in the traditional licensed, server-based configuration, providing complete flexibility to suit all clients’ business models.  Mortgage Builder is an end-to-end, “everything’s integrated” lending solution for both retail and wholesale mortgage production channels, automating origination, closing, post-closing, delivery, tracking and reporting functions.  Essential enhancements like pricing and product eligibility (PPE), electronic document management (EDM) and electronic loan delivery functionality are built-in and available on demand, while compliant loan documents are provided at no additional cost. The company has been named by Mortgage Technology Magazine as one of the industry’s Top 50 Service Providers for the fourth consecutive year, and was the winner of the magazine’s prestigious 2008/2009 Help Desk Award for outstanding customer service and the industry’s best technical support.  For more information, visit www.MortgageBuilder.com.

 

Press Contact:

Jim Hennessy                                                        
Strategic Vantage Marketing & Public Relations                    
858.774.0201                                                                      
JimHennessy@StrategicVantage.com